If, for some reason, you are not completely satisfied with your order, you may return it for REFUND or EXCHANGE it for another item within 14 days of receiving your order.
If 14 days have gone after the delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
NOTE: We do not provide a shipping label on returns.
SEVERAL ITEMS ARE NOT REFUNDABLE:
Please contact our team at contact.stranger-things-merch.com to return your order.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If your items don't fit you perfectly, you may ask to exchange your items. Please note that you will be responsible for return costs. If you need to exchange your order, email us at email@example.com
If your items are delivered damaged, please email us at firstname.lastname@example.org, so we can reship your order.
Please note that if an item is damaged by the customer after receipt, it will not be eligible for a refund.